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Our Policy

Appointments & Walk-Ins

  • Appointments are recommended to secure your preferred time and technician. Walk-ins are always welcome based on availability.
  • Group reservations of 4 or more guests must be booked in advance by phone.

Cancellation Policy

  • We kindly request 24 hours’ notice for cancellations or rescheduling.
  • Repeated no-shows may require a deposit for future bookings.

Late Arrival

  • Please notify us if you are running late. If you are running behind, please give us a call at (602) 820-7245 we will do our best to accommodate and hold your appointment whenever possible.
  • A 10-minute grace period is extended for most appointments when scheduling permits.
  • Arrivals beyond that time may require service adjustments or rescheduling to maintain the flow of our schedule and ensure an exceptional experience for all guests.

Service Guarantee

  • Your satisfaction is important to us.
  • If you have a concern with your service, please contact us within:

- 48 hours for regular polish concerns

- 7 days for gel or enhancement concerns

Refund Policy

All services are final sale and non-refundable. However, our team is committed to resolving service-related concerns with care and professionalism.

Children & Guests

  • Children are welcome when accompanied by a parent or guardian at all times.
  • For safety, comfort, and a relaxing atmosphere, non-service guests should be limited.

Salon Environment

  • We are committed to maintaining a calm, clean, and respectful luxury environment for every guest.
  • Disruptive behavior, harassment, or repeated policy violations may result in refusal of service.

Personal Belongings

  • Please keep personal belongings with you during your visit.
  • Lost items may be held for a limited time when possible.

Payment Methods

  • We accept cash, major credit/debit cards, Apple Pay, and other digital payment methods.
  • Personal checks are not accepted.
  • Promotions may not be combined unless otherwise stated.

Health & Sanitation

  • The health and safety of our guests and team remain our highest priority.
  • Strict sanitation and hygiene protocols are maintained at all times.
  • We reserve the right to decline service when health conditions may pose a safety concern.